I received the bottle really quickly through DHL express and although there was a little mix up with the wrong colour being sent out, the customer service responded super fast and not only offered to send out the proper colour for the lid but replaced the entire bottle and told me to keep the other one as a spare! Amazing team and interaction, let’s just say in the rare likelihood you do get the wrong product the customer service was amazing to deal with. Aside from that the actual flask itself is hefty in terms of quality, you can tell it’s made of high quality glass and the quality of the lid and the bottle itself I have never seen anything like it, I could argue this is debatably the best glass bottle I have ever owned let alone seen on the market actually. The packaging is also great :D