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Support

Information on Design & Manufacturing, Materials, How it works, Orders, FAQs and Product Care. Didn't find what you were looking for? Contact us at support@evervessel.com

 

Design & Manufacturing

Our products are made in China by an established industry-leading bottle manufacturer.

Our manufacturer has been certified to achieve high standards of quality (ISO 9001), safe and fair labour (BSCI Compliant) and environmental responsibility (ISO 14001).

We work closely with our manufacturer to continually improve our business practices aimed at reducing our environmental impact, providing the best workplace and producing the best quality products.

You can find some of more detail on our broader corporate responsibility impacts here: The Bigger Vessel - Earth.

We design our products in our Brisbane office in Australia. We also work with a few talented product and graphic designers in Sydney, Brisbane and Wales to help bring our designs to reality.

All Ever Vessel products are manufactured to meet the relevant Australian, US and European standards. These include the US FDA (including GRAS), US ASTM, EU Regulation (including REACH) and US California Prop 65 standards.

We use an independent testing organisation that rigorously test our products to ensure they meet the standards.

We have custom-made cardboard canisters or paper envelopes for every product which are displayed in the final image on each product page.

Materials

We aim to provide our customers with the ultimate drinking vessels, to last. Our materials are carefully chosen to stand the test of time.

All our steel is 18/8 (food grade) stainless steel. It is easily cleaned, durable and does not impart flavours into your beverage. The external surfaces of our plain stainless vessels has a superior matt surface finish that enhances the feel, scratch resistance and optical properties.

All our glass is borosilicate glass. Which is resistant to thermal shock (hot and cold liquids), optically clear and will not change colour (like some plastics). Borosilicate glass is used extensively in the food industry.

All our silicone gaskets are high-quality food-grade silicone. Each gasket is carefully designed to ensure a strong and reliable seal. When eventually the gasket does wear out, it can easily be removed and replaced.

We have carefully designed our vessels to minimise the amount of plastic used in construction and ensure that it is out of contact from the vessel’s contents. The only plastic used on our vessels is in the lid on the female thread.  All plastic is BPA-free food grade polypropylene # 5. This ensures our vessels have a smooth, quiet and consistent opening and closing.

Our coloured bottles (excluding Plain Stainless options) are coated in an acrylic-based powder-coated paint. This durable coating is free from toxic chemicals and made to last.

How it Works

 Youtube link coming soon

The Straw Assembly pops easily in and out of your Ever Vessel allowing your beverage to be sipped like a tumbler. The tiny holes allow filling and emptying without removal. The metal clips will hold it firm in the neck of your vessel so it will not rattle. The Straw Assembly is to be used for cold drinks only.

Youtube link coming soon

The Infuser Strainer pops easily in and out of your Ever Vessel allowing your chosen brew (tea, chai, fruit infusion) to pass through the tiny holes without letting any of the pips, leaves or fruits through.

Youtube link coming soon

The Whisk Ball is used to convert your vessel into a protein shaker. The Whisk Ball must be removed with the straw cleaning brush before drinking to ensure the ball cannot be accidentally dislodged and ingested.

Orders

We accept Visa, Mastercard, American Express, Apple Pay, Facebook Pay and Google Pay.

We sell our products in AUD, USD, NZD, EUR, GBP, HKD, SGD, SEK, JPY or DKK. The currency selection box is in the top right-hand corner on desktop or at the bottom of page on mobile. All transactions are processed in the currency shown on the product and checkout pages.

Ever Vessel products are set to USD prices as the majority of our costs are also in USD. Customers purchasing with other currencies including AUD, NZD, EUR, GBP, HKD, SGD, SEK, JPY or DKK will see fluctuations due to change in the exchange market rates.

If you want to add an item to your order please email our support team within 24hrs of your purchase and we’ll do what we can to adjust things.

Contact support@evervessel.com within 24hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.

Shipping & Delivery

All shipped orders can be tracked online. You can find your tracking number two ways:

1. Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.

2. If that doesn’t work: Email support@evervessel.com and quote your order number/customer reference number. We’ll help you with the rest.

Returns

Warranty

FAQs

The length of time that any drinking vessel will insulate their contents is highly dependent on how the vessel is used. The external variables that make a significant difference are room temperature, exposure to radiation (sunlight) and how many times the lid is opened. Several other variables also affect the insulation performance of a vessel.

The table below shows the maximum time that a beverage can stay hot or cold in our vessels. 

Cold Hot
Mini 1hr N/A
Glass Multi 6hrs 3hrs
Multi 24hrs 12hrs

The reason the Multi insulates far better than our other products is due to the vacuum-insulated construction of these stainless-steel vessels. The Glass Multi will still insulate reasonably well due to the double-walled construction. The Mini does not insulate well due to the compact single wall design.

Unfortunately, we can’t offer personalisation for our vessels at this time.

The Personalised Lid will be available for purchase from mid-2022.

We do not offer a carry handle or loop for our Ever Vessels. We have designed our vessels to be easily carried without these parts by focusing on the ergonomics. The widths of our vessels are similar to commonly carried drinks that do not have a handle. The Multi and Glass Multi are similar in widths to a can of soft drink. The Mini is a similar width to a small energy drink.

The Multi and Glass Multi is designed for ALL beverages regardless of whether that is sour juices, sweet smoothies, alcohol or a strong coffee.

The Mini is only for beverages up to 45°C. This is due to the single wall, non-insulated construction.  If hot beverages are put into the Mini the sides of the vessel will be too hot to handle.

The Ever Vessel can be taken on flights provided the vessel is empty (no beverage). Our vessels can be stored on your person, in your carry-on or a checked bag.

Months of design and testing were spent on our gaskets and sealing surfaces. Each Ever Vessel is designed to provide a reliable leak-proof seal for your beverage time and time again. We recommend testing the seal before use to ensure that it does operate correctly. Over a long period, the gasket will wear out and need replacement.

Our Multi and Multi Glass are both double-wall insulated vessels. Because they're insulated, these vessels will NOT show condensation build-up on the exterior of the vessel, regardless of what the beverage is or the temperature outside.

Our Mini can show condensation build-up on the exterior of the vessel as it is single wall, without insulation.

Our vessels have been designed to fit into most drink bottle holders. The Multi and Glass Multi are similar widths to a can of soft drink so often fit well. The Mini is a similar width to a small energy drink so the fit may be loose.

Due to the variability in drink bottle holders, we suggest measuring the inside dimensions (plus maximum height before interference) of your drink bottle holder to confirm if our vessels will fit properly in your holder.

Product Care

All Vessels

Before first use give the vessel a basic clean.

Ensure silicone gasket is in working order before use. To test, fill vessel with water, tighten lid and turn upside down.

Do not heat in microwave, oven, stovetop or fire.

Avoid dropping or other impacts.

Do not freeze.

Mini

Ever Vessel Mini maximum beverage temperature is 45° C/ 113°F.

Multi and Glass Multi

If filling with a boiling beverage, allow contents to cool with the lid removed for at least 5 mins before attaching the lid.

Basic Cleaning

Youtube link coming soon

Dishwasher (max 55°C/130°F cycle)

All our vessels are dishwasher safe up to a maximum 55°C/130°F temperature cycle.

1. Place straw attachment and infuser strainer in cutlery basket/tray
2. Place Base & Lid face down on the top rack (ensure they will not fall over during the cycle)
3. Air dry completely

Handwash

1. Wash with warm soapy water
2. Rinse with fresh clean water
3. Air dry completely

Deep Cleaning

Youtube link coming soon

1. Separate straw attachment, infuser strainer and lid
2. Soak in warm soapy water for 5 mins
3. Use Bottle Brush to remove any residue in base and lid
4. Use straw brush to clean straw attachment and straw sleeve
5. Clean thoroughly the silicone gasket with cloth
6. Reassemble silicone gasket
7. Finish with basic clean

Replacement parts

We stock replacement parts for most components. Parts and Accessories 

Replacement of Silicone Gasket

The silicone gasket can degrade and require replacement.

Youtube link coming soon

1. Extract the existing Silicone Gasket using a small pointed device like the corner of a fork. Note the orientation of the gasket (the gasket is not symmetrical)
2. Carefully line up the new gasket (same orientation as the existing gasket) above the gasket channel and fit by sliding the gasket down into the channel.
3. Ensure silicone gasket is in working order before first use: Fill vessel with water, tighten lid and turn upside down

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